Customer Experience

Japanese airline JAL announced that its reservation system provider, Amadeus, detected unauthorized access to important customer information

Emirates opens new Travel Store in Tokyo ahead of a planned increase in Narita flights from October 26, expanding its customer services and connectivity in Japan

A cybersecurity incident has disrupted Albert Heijn's online grocery deliveries, apps and customer service, while stores remain open across the Netherlands

Emirates has signed 11 agreements at Arabian Travel Market, covering tourism promotion, customer segments, travel services and airline partnerships

Manchester Airports Group confirms a cyber incident affecting customer data at three UK airports, while operations and passenger safety remain unaffected

Emirates has officially integrated Crypto.com Pay, supporting Dubai's cashless ambitions and expanding customer payment options

easyJet holidays posted one of the biggest gains in the latest UKCSI, earning a place among the UK's top organizations for customer satisfaction

Emirates has released the first data on the use of the new internet network on its aircraft, reporting impressive customer satisfaction in just seven months

Arbitrip and EL AL Airlines have announced a new partnership integrating a white-labelled, AI-driven hotel booking platform into the airline's loyalty ecosystem

American Airlines has opened a new Provisions by Admirals Club lounge concept at New York JFK Terminal 8, designed for travelers seeking a quick premium stop

Southwest Airlines will roll out “Boarding Royale” ad campaign during the Big Game, highlighting assigned seating while keeping its signature humor and customer focus. The airline has also temporarily brought back its "Companion Pass" promotion

The airline’s largest investment to date will support new aircraft acquisitions, fuel efficiency, and long-term growth across its European network